ASSISTANT CUSTOMER SERVICES MANAGER

Salary: £17,101pa pro-rata

DanceEast is the home for dance in the east of England. It provides extraordinary dance performances, life-affirming participatory opportunities for all, and a world-class environment for artists at all stages of their careers. We wish to recruit a part-time Assistant Customer Services Manager who will play a key role in delivering an ambitious and exciting three-year strategic plan. You will work approximately 18-22 hours per week, primarily evenings and weekends. You will assist the Customer Services Manager in the day to day operation of the Box Office and Reception maintaining an excellent standard of Customer Care and Box Office service, whilst acting as Duty Manager. You should have excellent communication and customer service skills and experience of working in a customer facing role. You will be able to perform well under pressure; be a creative thinker and problem solver; with the ability to manage multiple priorities.

Further information can be found here:

To apply, the Application Form and Equal Opportunities Monitoring Form should ideally be completed electronically and emailed to HR@danceeast.co.uk or sent by post to Bill Armitage, Head of Operations & Resources, Jerwood DanceHouse, Foundry Lane, Ipswich IP4 1DW, marked “Private and Confidential”.

Completed applications must arrive at DanceEast by 9am on Monday 25 September 2017. Successful applicants will be invited to interview at the Jerwood DanceHouse, Ipswich on Wednesday 27 September, and candidates should be available on this date.

 

TUTOR ASSISTANT

DanceEast hosts a diverse programme of classes for children, young people and adults. We are seeking a tutor assistant to support our Springboard classes on a Monday from 5:45 – 7pm, and Tuesday 7:30 – 9:00pm. Springboard is a class for those living with additional needs; Mondays are recommended for young people and Tuesdays for adults. If you have dance experience and are interested in growing your skills by assisting a professional tutor in a class environment, then this could be the post for you.

We are looking for a commitment to one or both of these weekly classes which take place throughout term time. Many tutor assistants stay with their chosen class term after term, building a great rapport with our tutors.

For further details or to apply please download our Tutor Assistant – Role Description and Tutor Assistant Application Form and return to Jane Arkley-Crouch, Customer Services Manager at DanceEast via email: jane.arkley-crouch@danceeast.co.uk or post: Jerwood DanceHouse, Foundry Lane, Ipswich, Suffolk, IP4 1DW.

Enquiries for further information are welcome via phone on 01473 295230 or email (as above).

 

CAFE STAFF (Part-Time)

£6.95 – £7.50 per hour, depending on age

We are looking for an energetic and friendly individual to join our small café team, working 12-15 hours per week, including evenings and weekends. You should be motivated and enthusiastic, and have experience of delivering the highest levels of customer care. Ideally you will have some barista experience, however we provide excellent training in all areas of the café’s operation. Further information can be found here Cafe Assistant (Sep 2017).

To apply, ideally please email your CV and covering letter to HR@danceeast.co.uk or send by post to Bill Armitage, Head of Operations & Resources, Jerwood DanceHouse, Foundry Lane, Ipswich IP4 1DW, marked Private and Confidential.

 

VOLUNTEER USHERS

Our Volunteer Ushers help us to create a safe and friendly environment, so that we can deliver a varied programme of exciting, innovative and educational works performed by both world renowned companies and community groups.

Ushers don’t just check tickets, they work as part of a wider Front of House team during performances and events; providing excellent customer service, acting as a point of contact for our audiences, and essentially supporting health and safety procedures in the event of an emergency.

Ushering at DanceEast is a great way to learn new skills, meet new people and experience a diverse programme of performances from both up and coming and internationally established artists.

Most ushering shifts last between 2 and 4 hours; the majority of which would be spent in the theatre watching the performance and staying vigilant to report any potential issues, such as unauthorised filming or photography. As a general rule we would like prospective ushers to commit to 2 or more shows a season, this ensures we maintain a good standard of customer care. Each season we host a variety of events and performances, we send our ushers a list of upcoming performances and rota these shows on a voluntary basis dependant on your availability.

As a thank you Volunteer Ushers receive one complimentary ticket to a DanceEast performance of their choice (subject to availability) per 5 events ushered.

For further details or to apply please download our role description and application form and return to Jane Arkley-Crouch, Customer Services Manager at DanceEast via email jane.arkley-crouch@danceeast.co.uk or post Jerwood DanceHouse, Foundry Lane, Ipswich, Suffolk, IP4 1DW.

Enquiries for further information welcome via phone on 01473 295230 or email (as above).


VOLUNTEER CLASS ASSISTANTS

DanceEast hosts a diverse programme of classes and children’s dance courses, from Hip Hop to Musical Theatre. If you have dance experience and are interested in growing your skills by assisting a professional tutor in a class environment, this could be the voluntary post for you!

Volunteer Class Assistants commit to one or more classes which take place weekly throughout term time (terms run in line with local schools), many stay with their chosen class term after term, building a great rapport with our tutors.

For further details or to apply please download our Volunteer Class Assistant – Role Description and Volunteer Class Assistant Application Form and return to Jane Arkley-Crouch, Customer Services Manager at DanceEast via email jane.arkley-crouch@danceeast.co.uk or post Jerwood DanceHouse, Foundry Lane, Ipswich, Suffolk, IP4 1DW.

Enquiries for further information welcome via phone on 01473 295230 or email (as above).


FREELANCE TECHNICAL STAFF

We are always looking for new freelance technical staff to join our technical department at DanceEast. Ideal candidates will have experience working in professional live events, with a understanding of the techniques used in performing arts and dance. If you are interested in joining the Technical Team, please complete the Technical Team Questionnaire Form and return to technical@danceeast.co.uk


FREELANCE DANCE TUTORS

If you are a freelance dance tutor, please send your CV to alison.hartley@danceeast.co.uk